Refund and Returns Policy

NSH Pawsome Refund Policy

NSH Pawsome (“we,” “us,” or “our”) is committed to providing our customers (“you” or “your”) with high-quality pet products and excellent service. If you are not satisfied with your purchase, we offer the following refund policy:

Eligibility for Refunds

• Unopened and Unused Items:You can return unopened and unused items within 07 days of receipt for a full refund of the purchase price, excluding any original shipping charges.
• Opened Items:We understand that sometimes you might need to open an item to see if it’s right for your pet. We will accept returns of opened items within 07 days of receipt for a store credit or exchange, provided the items are in a resellable condition (e.g., not damaged or significantly used).
• Damaged or Defective Items:If you receive an item that is damaged or defective, please contact us within [nomanskyholdings@outlook.com] days of receipt. We will gladly arrange for a replacement or a full refund, including any original shipping charges.

Return Process

To initiate a return, please follow these steps:

1. Contact us by email at [nomanskyholdings@outlook.com] (if applicable) to request a return authorization (RA) number.
2. Pack the item(s) securely in the original packaging, if possible.
3. Include the RA number on the outside of the packaging.
4. Ship the return to the following address:

[Your Name/NSH Pawsome] [100 24TH ST WEST STE 1 OFFICE 3140 BILLINGS, MT 59102]

Please note: You are responsible for the cost of return shipping unless the item is damaged or defective. We recommend using a trackable shipping service.

Refunds

Once we receive your returned item and verify that it meets the conditions outlined above, we will process your refund within 3-4 business days. Refunds will be issued to the original payment method used for the purchase.

Exceptions

This refund policy does not apply to the following items:

• Items that are custom-made or personalized
• Items that are perishable or have an expiration date
• Items that are not returned in their original packaging (unless the packaging is damaged)
• Items that are damaged due to misuse or neglect

Contact Us

If you have any questions about our refund policy, please contact us:

• Email: [nomanskyholdings@outlook.com]
• Instagram: [https://www.instagram.com/eternatrove/] (if applicable)

We appreciate your understanding!

This policy provides a clear structure for returns and refunds while considering the specific needs of a pet store. You can adjust the timeframes (number of days) for returns and exchanges based on your preference.